Your New reply to my question - your email dated 28 July 2020

AVG Protection
2

Hi Joan,

Thank you for writing back to us, Joan
With the screenshot we will be in a better position to assist you.
You can refer this article for the steps to capture the screenshot :
https://support.avg.com/SupportArticleView?urlname=AVG-Create-screenshot
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
In the same way you could also reply to this post.
In future, if you have any offer or payment related queries, I suggest you to contact our sales team using the link below :
https://support.avg.com/support_sales?l=en

3

Hi Joan,

Thank you for writing back to us, Joan
With the screenshot we will be in a better position to assist you.
You can refer this article for the steps to capture the screenshot :
https://support.avg.com/SupportArticleView?urlname=AVG-Create-screenshot
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
In the same way you could also reply to this post.
In future, if you have any offer or payment related queries, I suggest you to contact our sales team using the link below :
https://support.avg.com/support_sales?l=en

1

My question was regarding offer from the program.  I have no idea how to share a screenshot with you because, once I realised I was already covered I deleted the page.  I do find that once a problem has been solved I am offered another package which I already have. I find it difficult to reply to your reply because I cannot do it on email and this does not appear to be the correct place.  I tried the http site you suggested but nothing happened.
Joan Morgan