G'day Dinesh…
re: accessible link - it's embedded in the php string. here it is again:
https://postimg.cc/JysJZ1wZ
Regards.
cw
G'day (again)…
A couple of weeks on and they're still coming.
G'day Dinesh…
Thanks for the reply. The spamming has now stopped but in the interests of resolving this sort of thing going forwar, here's the requested screenshot.
If it is the case that i have a different sort of subscription as a result of having pressed 'renew' on a previous email then that's fine (don't change it please!). However, i obtained the new subscription by selecting 'Renew' on a previous email (which attracted the advertised 10% discount at the time).
i have no issue with my current subscription but i don't like the apparent uncertainty of using a service that clearly doesn't do what it's meant to do.
Regards and (genuinely) thanks for responding.
cw
G'day Dinesh…
Thanks for the reply. The spamming has now stopped but in the interests of resolving this sort of thing going forwar, here's the requested screenshot.
If it is the case that i have a different sort of subscription as a result of having pressed 'renew' on a previous email then that's fine (don't change it please!). However, i obtained the new subscription by selecting 'Renew' on a previous email (which attracted the advertised 10% discount at the time).
i have no issue with my current subscription but i don't like the apparent uncertainty of using a service that clearly doesn't do what it's meant to do.
Regards and (genuinely) thanks for responding.
cw
…nonsense emails!
I renewed my subscription, i'm happily using it, i'm still getting spammed with reminders to renew.
Chat doesn't work, the call centre offered to help me buy another subscription.
How about fixing your records and system up please people?
Good day, Chris.
We're sorry to know that you're still receiving the expiry notifications. This could be a automated system generated error. Please accept our apologies for the inconvenience & kindly ignore this email. We'll notify this to the concerned team to investigate further.
Thank you for your understanding in advance!
Hi Chris,
This isn't the experience we want you to have. Let us attempt to clarify this for you.
Upon checking your account, we see that you've subscribed to AVG Ultimate MultiDevice instead of renewing the old AVG Ultimate subscription.
It seems that you've received the expiry notification for old subscription. To ensure this, share us the screenshot of the email that you've received.
G'day Dinesh…
re: accessible link - it's embedded in the php string. here it is again:
https://postimg.cc/JysJZ1wZ
Regards.
cw
G'day (again)…
A couple of weeks on and they're still coming.
We're sorry, as we're still unable to access the provided links, Chris.
Hence, we've sent you an email requesting the screenshot. Please revert to us via email with the screenshot.