Hi David,
We apologize for the inconvenience. We'll look into this and help you.
We appreciate your efforts in sharing us the screenshot. Unfortunately, we're unable to view it properly.
Please share us the screenshot of the message again, so that we can check and assist further.
Refer to this article to take a screenshot.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Keep us posted.
When I use the file shredder, I keep getting a message that my subsription has been cancelled. My subscription still has 2 years to run. Support did supply me with a valid code to cure this problem, but guess what it has come back again.
Forgot to write down the valid code.
Thank you for sharing the screenshot, David.
We've sent you an email with further instructions. Please check your inbox/spam for the email and use it to revert to us.