Hello John,
We realize this must be upsetting and assure you that we will help you with the activation of your paid product.
We couldn't find any case record regarding this concern.
Did you contact us using a different email address?
If you contacted us through phone, mention the exact AVG support number that you dialed.
For activation, open AVG Internet Security program interface.
Check whether you are able to click on "My AVG" option from it.
If yes, click on it and select "My Subscriptions".
If you see the option as "Log into account", click on it and enter the respective AVG MyAccount credentials in which AVG Ultimate subscription is registered.
Check whether both AVG Internet Security and AVG TuneUp is getting activated.
Keep us posted.
Last April 2019, AVG automatically renewed my subscription since i did not cancel. The problem was after they renewed my account, all of my devices which i have installed AVG and my account displays my account has expired and renew now. WTF! Last May 17, 2019, i've contacted AVG support, but they also don't know the reason and forwarded my issue on the technical team…Until now there's no UPDATE! PLEASE AVG SUPPORT, DO YOUR JOB!!! I paid your product for my files to be safe but i think your product is not doing its function!. ADVISE ME TO REFUND!!!
Hello John,
We realize this must be upsetting and assure you that we will help you with the activation of your paid product.
We couldn't find any case record regarding this concern.
Did you contact us using a different email address?
If you contacted us through phone, mention the exact AVG support number that you dialed.
For activation, open AVG Internet Security program interface.
Check whether you are able to click on "My AVG" option from it.
If yes, click on it and select "My Subscriptions".
If you see the option as "Log into account", click on it and enter the respective AVG MyAccount credentials in which AVG Ultimate subscription is registered.
Check whether both AVG Internet Security and AVG TuneUp is getting activated.
Keep us posted.