Hello Matt,
We are sorry for the inconvenience. We request you to contact our android mobile support team to assist further regarding your issue with Android. AVG Android support is provided through email only. Please click on the following link ( http://avgclick.me/AVGtechnical ) and fill out your details, select as Android then the name of AVG Program that you installed in your mobile and in description please completely explain about your issue and finally click on Email option. Please select you are using a paid version even it is a free version you are using. The AVG mobile team will reply back to you via email with a resolution.
In Windows device, please try to repair http://support.avg.com/SupportArticleView?urlname=How-to-repair-AVG AVG program to fix the issue.
Thank you.
I have four phones and three computers under AVG Ultimate. In AVG Zen on my phone, I log in and it tells me that AVG Antivirus "Run first scan: Never". It has a link: Open AVG Antivirus. I click it. It switches to AVG Antivirus. It scanned moments ago (when I clicked it - before opening Zen…). I've waited several days. It doesn't seem to update. I'm definitely logged into both as my email account. I've removed all AVG apps completely, deleted cached data, reinstalled, and logged back in all to no avail. It used to update/work. Of note also, Zen doesn't think I have Ultimate?? Zen also reports one of the phones also doesn't have the Cleaner App. Zen also doesn't realize that I have Antivirus installed on the PCs. Only tune-up is listed as green.
AVG Zen App on Android: 3.3.4210237
AVG Antivirus: 5.9.5.1225495
AVG Cleaner: 3.9.0.2.213234
i don't have the PC versions in front of me. Apologies.
Hello Matt,
We are sorry for the inconvenience. We request you to contact our android mobile support team to assist further regarding your issue with Android. AVG Android support is provided through email only. Please click on the following link ( http://avgclick.me/AVGtechnical ) and fill out your details, select as Android then the name of AVG Program that you installed in your mobile and in description please completely explain about your issue and finally click on Email option. Please select you are using a paid version even it is a free version you are using. The AVG mobile team will reply back to you via email with a resolution.
In Windows device, please try to repair http://support.avg.com/SupportArticleView?urlname=How-to-repair-AVG AVG program to fix the issue.
Thank you.