Zen does not open when I click the icon

Hello Bonnie,
We regret for the inconvenience caused. Please try to repair your AVG program using the installation file : http://files-download.avg.com/inst/mp/AVG_Ultimate_761.exe and check whether it resolves the issue.
Thank you.

Hello Bonnie,
We are sorry to hear that. In that case we request you to follow the instructions on the article http://support.avg.com/SupportArticleView?urlname=How-to-reinstall-AVG to reinstall all the traces of the AVG program and check whether it resolves the issue.
Note : Please use the AVG Remover tool mentioned on the article to uninstall the AVG program more effectively.
If you are still facing any error message please provide us with the screenshot so that we could analyze the issue more better. Please follow the instructions on the article http://avgclick.me/getscreenshot to create the screenshot.
Please feel free to get back to us for further assistance.
Thank you.

I have added a computer to my Zen network and want it to be the new administrator account, however, after downloading and installing AVG Ultimate, the Zen icon does not open Zen when I click on it. Everything else seems to be working fine, just no Zen dashboard.

Hello Bonnie,
We regret for the inconvenience caused. Please try to repair your AVG program using the installation file : http://files-download.avg.com/inst/mp/AVG_Ultimate_761.exe and check whether it resolves the issue.
Thank you.