Hello Michelle,
We sincerely apologize for the difficulties you are currently experiencing. We understand how something like this can really try your patience. Upon carefully reviewing your account, we see that you have purchased AVG Ultimate and it should be activated using AVG Myaccount http://avgread.me/1HOjOxZ . Please be informed that in one computer it should be logged in as admin and the other pc it should be activated as user. Please have a look at the below article for better understanding http://avgread.me/1GY4vRT and http://avgread.me/1BVXhXG .
Please feel free to contact us for any further assistance. Thank you.
I downloaded AVG ulitmate, installed on 2 computers. The 2nd computer says Zen will expire in 22 days, but I just installed and it doesn't expire until October 2017. The 2nd computer also has an error saying "Another device on the network is using your computer’s IP address" I'm not sure if it's an actual virius or just a conflict. What is zen and why would it expire before my 2 yr time frame?
Hello Michelle,
We sincerely apologize for the difficulties you are currently experiencing. We understand how something like this can really try your patience. Upon carefully reviewing your account, we see that you have purchased AVG Ultimate and it should be activated using AVG Myaccount http://avgread.me/1HOjOxZ . Please be informed that in one computer it should be logged in as admin and the other pc it should be activated as user. Please have a look at the below article for better understanding http://avgread.me/1GY4vRT and http://avgread.me/1BVXhXG .
Please feel free to contact us for any further assistance. Thank you.
Michelle, 'What is zen'… Also have a look @ this article (http://avgclick.me/AVGzen).
AVG Guru
Hello Michelle.
Please have a look at the article provided by Alan to get a better understanding about AVG Zen. And please follow the steps provided by Aravind to activate your product and remove the expiration notices. Thank you.