Zen not recognizing AVG Secure VPN

AVG VPN
9

Thank you for providing the screenshot Mike,
AVG Secure VPN should show in AVG Zen dashboard. In this case, I request you to uninstall AVG PC TuneUp from control panel > "program and features". After that, please follow the instruction to download/install/activate AVG TuneUp and check if you see AVG Secure VPN in AVG Zen dashboard.
Regards,
Alok.

8

Hi Mike,

We will look into it. Could you share the screenshot http://support.avg.com/SupportArticleView?urlname=Create-screenshot of your AVG Zen interface to check and assist you further?

Have you activated your AVG Secure VPn using your email address and password?

1

Why does Zen not recognize that I have AVG Secure VPN installed?  It continues to suggest that I try out the 30 day free trial version, even though I have already subscribed to and am operating the full AVG Secure VPN version.

2

That's unsuual.

I have sent you an email to get connected with our advanced support.

Please follow the steps from the email and the concerned team will make sure AVG Secure VPN gets detected in AVG Zen dashboard.

4

You're most welcome Mike,
I'm glad to hear that the issue has been resolved. Feel free to contact us again if you need any further assistance.
Regards,
Alok.

5

Mike, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru

6

Hi Mike,

We will look into it. Could you share the screenshot http://support.avg.com/SupportArticleView?urlname=Create-screenshot of your AVG Zen interface to check and assist you further?

Have you activated your AVG Secure VPn using your email address and password?

7

Hi Alok,
I have done as you requested (except that I used AVG Remover to uninstall AVG PC Tune Up), but the issue remains when I re-installed Tune Up.  I have also tried uninstalling and re-installing AVG Secure VPN, but still the problem remains.  There was a momentary change in the Zen window as AVG Secure VPN was installing; it said "Installing", but then it reverted to the "unlit" panel with the statement "Secure VPN  - Install for true online privacy".

3

Hi, Many thanks to all.  When I restarted my computer this morning, all was working correctly, and Zen does now recognise my AVG Secure VPN operation.  It seems that, as well as uninstalling  and reloading Tune Up, I also needed to re-boot my computer.  Whatever, all is working well now.
Again, many thanks.  Mike