Hello Ben,
I understand the inconvenience caused. I am sure we will be able to fix this together. I request you to remove AVG completely along with any previous traces using the AVG clear tool/AVG Remover tool and then do a fresh installation of AVG Antivirus. This will ensure that none of the previous traces of AVG are left on your computer and you have an updated version.
(1/2)
i bought a new AVG antivirus at Walmart, because i have trust issues with online payments. I created an AVG account, which i apparently did not have before although i have been using AVG antivirus for years. i used the sales number i got in the box, and got a license number. now i cant find a place to put this license number, though i did find in a thread that if you have Zen you cant use a license number. I dont remember downloading Zen, but apparently I have it, so followed the link to try and remove it. now when i try to use AVG, i get this
"Following process failed: - avguix.exe
would you like to send the report to avg for analysis? yes no "
and " avguix.exe - Application error
the exception breakpoint
A breakpoint has been reached.
(0x80000003) occurred in the application at location 0x59a0ccd7
click on OK to terminat the program OK
updating my antivirus should not be this complicated. but i paid for it, so how do i fix this?
Hello Ben,
I understand the inconvenience caused. I am sure we will be able to fix this together. I request you to remove AVG completely along with any previous traces using the AVG clear tool/AVG Remover tool and then do a fresh installation of AVG Antivirus. This will ensure that none of the previous traces of AVG are left on your computer and you have an updated version.
(1/2)