ZEN will not load (Win10, i5 ,8 gig ram)

AVG Performance
3

Hello Benjamin,
We apologize for the inconvenience caused to you. In this case, I would request you to remove the AVG protection program that you have installed on your computer using the AVG remover tool: http://avgread.me/1Ll09GY. I also request you to uninstall the AVG zen from your computer using the control panel. Once you are done with all these steps please follow the instructions given on the below link to download and reinstall the AVG protection.
http://avgread.me/1FKGRZI

Please feel free to get back to us for any issues with AVG.

Thank you.
Mohammed, AVG Customer care.

1

I've installed a paid version of AVG Internet Security (the lattest) with ZEN.  When I start Zen from within AVG a blank window opens and I have to use the Task manager to shut it down.  Do I need to reinstall AVG from scratch?

2

Hello Benjamin,
We apologize for the inconvenience caused to you. In this case, I would request you to remove the AVG protection program that you have installed on your computer using the AVG remover tool: http://avgread.me/1Ll09GY. I also request you to uninstall the AVG zen from your computer using the control panel. Once you are done with all these steps please follow the instructions given on the below link to download and reinstall the AVG protection.
http://avgread.me/1FKGRZI

Please feel free to get back to us for any issues with AVG.

Thank you.
Mohammed, AVG Customer care.