Zeus Trojan/bot

I recieved same message today from my internet provider; Cox.  can you provide solution?

Hello Larry. Did you receive this information from your Internet Provider? May I know which AVG Program you have installed on your PC?

Ross, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru

Hello Larry. Did you receive this information from your Internet Provider? May I know which AVG Program you have installed on your PC?

AVG Internet security 2014 Until March 2016

I received an email from my providor saying my modem has this virus. When I ran AVG I was told that my computer is clean.
What to do

I recieved same message today from my internet provider; Cox.  can you provide solution?

Hello Larry, I apologize for the inconvenience caused. I have sent you an email with necessary steps to analyse this issue. Thank you.

Hello Ross,
We are sorry to know that, could you please share us a screenshot of the email from your Internet service provider, so that we can check and help you. Please click on the link to show how to create a screenshot : http://avgread.me/1aZxsAV
Also, please tell us the version of AVG you are using in your computer. Is it a paid or free version? Thank you.

AVG Internet security 2014 Until March 2016