Hello Sean,
Thank you for reaching us our here. We are sorry to hear about the inconvenience caused to you with the installation. We request you to run AVG remover tool once on your PC to remove AVG completely and then re install AVG PC Tuneup.
To run remover tool: http://support.avg.com/SupportArticleView?urlname=How-to-uninstall-AVG
To reinstall AVG PC Tuneup: http://support.avg.com/SupportArticleView?urlname=How-to-reinstall-AVG
Please, feel free to let us know if you require any further assistance.
Hello Sean,
We are sorry that you are unable to install AVG PC tune up even after running AVG Remover tool. Unfortunately, we don't find any active AVG subscriptions in this email address, so please provide the invoice id or order id of your AVG PC tune up subscription so that we can pull your account and assist you better.
Thank you.
Thank you for the information.
Have you purchased the subscription for AVG PC TuneUp program or downloading the trial version?
I believe the subject title is AVG PC Tuneup Free