Hello Donald,
Thank you so much for the information. To resolve the issue, I suggest you to remove AVG traces using remover tool( http://aa-download.avg.com/filedir/util/AVG_Remover.exe ). Please restart to complete the uninstalling process. After running AVG Remover, you may need to manually uninstall any remaining AVG applications and also 'search' for a folder "AVG Remover"(usually in 'C' drive) and please delete it manually. And then I request you to install AVG Antivirus Free based on your OS (32-bit or 64-bit) .To determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218
To download AVG Antivirus Free for 32-bit: http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_x86_694.exe
To download AVG Antivirus Free for 64-bit: http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_x64_693.exe
Please follow the above instructions and let us know the status. Thank you.
Hello Kim.
We are sorry to hear about the inconvenience caused. Could you please let us know whether it is a free version or a paid version of AVG you are trying to install?
Dear Sir/Madam,
While trying to install the program, I have encoutered this message "
and the installation was incompleted. I was wondering what the problem
is and what I should do.
I look forward to hearing from you.
Thank you.
Hello Donald,
Thank you so much for the information. To resolve the issue, I suggest you to remove AVG traces using remover tool( http://aa-download.avg.com/filedir/util/AVG_Remover.exe ). Please restart to complete the uninstalling process. After running AVG Remover, you may need to manually uninstall any remaining AVG applications and also 'search' for a folder "AVG Remover"(usually in 'C' drive) and please delete it manually. And then I request you to install AVG Antivirus Free based on your OS (32-bit or 64-bit) .To determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218
To download AVG Antivirus Free for 32-bit: http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_x86_694.exe
To download AVG Antivirus Free for 64-bit: http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_x64_693.exe
Please follow the above instructions and let us know the status. Thank you.
Hello Kim.
We are sorry to hear about the inconvenience caused. Could you please let us know whether it is a free version or a paid version of AVG you are trying to install?