0xE001D012 i get this error al the time

Hello Lukas,
We apologize for the inconvenience caused. When do you exactly receive this error code? Do you get this error code while you initiate the scan process? Do you use a paid or free version of your AVG program? Do you use a latest version(2016)? Thank you.

i wand to recover [i dont know wy nut there is a butten for it] but i get the hole time this
0xE001D012
plz help
i cant scan nothing

Hello Lukas,
We apologize for the inconvenience caused. When do you exactly receive this error code? Do you get this error code while you initiate the scan process? Do you use a paid or free version of your AVG program? Do you use a latest version(2016)? Thank you.