Hi there, I have a MacBook Pro with OS X El Capitan Version 10.11.6. AVG antivirus shows I have 2 threats that say "Cannot move to quarantine." What can I do to get rid of them?
I'm trying to include a screenshot. When I click on the image button to upload it asks for a URL and won't attach my screenshot file. Same with the paper-clip attachment icon. What's the correct way to attach a screen shot?
I asked these 2 questions on March 11, and the only answer I got asked if I had a Macbook Pro. I had already written that I had a MacBook Pro with OS X El Capitan Version 10.11.6. Can anyone help me?
Thanks, Meredith (MacBook Pro OS X El Capitan Version 10.11.6)
Hello Meredith,
We regret to hear about any inconvenience caused. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions to share the screenshots and we would be able to assist you further.
Thank you!
Other Meredith Holch posting (https://support.avg.com/answers?id=906b0000000Dg24AAC).
AVG Guru
Hello Meredith,
Thank you for providing screenshot. We have sent email instructions to collect the logs. Please reply back to that email with log files, so we can escalate to concerned department to get this resolved.
Thank you!
Hello Meredith,
We regret to hear about any inconvenience caused. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions to share the screenshots and we would be able to assist you further.
Thank you!