2 threats "Cannot move to quarantine"

Viruses & Threats
5

Hi Joyson, Yes, it's a Macbook Pro. In fact I gave you that information and my Operating System as well in my original message. Did you read it? Thanks, Meredith

1

Hi there, I have 2 threats that say "Cannot move to quarantine." What can I do to get rid of them?
I'm trying to include a screenshot. About a week ago, someone told me to click on the image button to upload it, but instead, it asks for a URL. Same with the paper-clip attachment icon. What's the correct way to attach a screen shot?
Thanks, Meredith  (MacBook Pro, OS 10.11.6)

3

Hello Meredith,
We apologize for the inconvenience caused.
Are you facing this Virus Removal issue in Macbook Pro ?
Thank you. Joyson, AVG Customer Care.

2

Hi Joyson, Yes, it's a Macbook Pro. In fact I gave you that information and my Operating System as well in my original message. Did you read it? Thanks, Meredith

4

Hello Meredith,
We apologize for the inconvenience caused.
Are you facing this Virus Removal issue in Macbook Pro ?
Thank you. Joyson, AVG Customer Care.