2015 free update

Hello Martin
I understand that it must be disappointing for you. Don't worry. We can help you to resolve it. We need to uninstall AVG program in your computer using the remover tool and then reinstall it to solve the issue. I request you to follow the below instruction to do the installation process.
* Please click on the link  http://www.avg.com/tools#tba2 and select AVG Remover to download AVG remover tool   .
* Please run the downloaded tool.
* After running the tool, please restart your computer.
* After restart, go to C drive and type "AVG Remover" in the search tab.
* Select the file and press "Shift+Delete" to get the file permanently deleted or else delete it manually from the drive and then from the recycle bin.
* And then, click on the link and click on Download now to re install AVG Antivirus free http://dlcom.co/1FFOOJT .
Please be sure that we are here to help you, if you face any issue with AVG. Please do not hesitate to contact us.
Thank you.

received message on my windows 10 pc today that the 2015 free edition needs to be installed so i click on all the necessary and then find after completion, "computer not protected" and "identity not protected. I click on the "fix now" button and get the message pop-up "could not finish automatic state repair" so i look that error message up in your knowledgebase and it says to re-boot the system. I do this and during re-boot, i get a server error message come up which i've never had before but re-boot continues ok and when all icons screen normal, i note AVG icon in taskbar has a explanation mark showing and when i click on it, same 2 errors messages come up as above.

any idea how i fix this? (system and avg free was working perefectly before i said yes to the 2015 upgrade!
cheers

Martin

Hello Martin
I understand that it must be disappointing for you. Don't worry. We can help you to resolve it. We need to uninstall AVG program in your computer using the remover tool and then reinstall it to solve the issue. I request you to follow the below instruction to do the installation process.
* Please click on the link  http://www.avg.com/tools#tba2 and select AVG Remover to download AVG remover tool   .
* Please run the downloaded tool.
* After running the tool, please restart your computer.
* After restart, go to C drive and type "AVG Remover" in the search tab.
* Select the file and press "Shift+Delete" to get the file permanently deleted or else delete it manually from the drive and then from the recycle bin.
* And then, click on the link and click on Download now to re install AVG Antivirus free http://dlcom.co/1FFOOJT .
Please be sure that we are here to help you, if you face any issue with AVG. Please do not hesitate to contact us.
Thank you.