Hello Ian,
I am sorry to hear this. From your post, I understand that 2016 and 2017 version of AVG Internet Security is installed in your PC. Hence please uninstall AVG completely as per the steps mentioned below:
1. Use the link https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe to run the AVG Clear tool.
2. Open the AVG Clear tool, click Yes in the User Account control dialog.
3. Click No in the Windows safe mode dialog.
4. Select the installed version of AVG and also check the box 'Uninstall AVG Zen'. Then click Uninstall, and Restart computer.
5. To run AVG remover tool please follow this link: http://avgread.me/1DEtNP0 .
To reinstall AVG Internet Security, please follow the steps mentioned in this article ( http://avgread.me/1DXPL5z ).
To reinstall AVG PC TuneUp, please follow the steps mentioned in this article ( http://avgread.me/1ERJxSd ).
Keep us informed about the status.
Thank you.
I currently have 3 AVG apps on my pc (excluding AVG PC Tuneup).
1. AVG
Does nothing when clicked on.
2. AVG Protection
Opens but states, "There are no active components".
3. AVG Internet Security
Which appears to be the replacement for AVG Protection?
When I start my pc I get an, "Error, please click for more information" - so I click - and get - nothing? I have tried to uninstall AVG Protection but it will not let me? Please advise solution soonest.
Hello Ian,
I am sorry to hear this. From your post, I understand that 2016 and 2017 version of AVG Internet Security is installed in your PC. Hence please uninstall AVG completely as per the steps mentioned below:
1. Use the link https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe to run the AVG Clear tool.
2. Open the AVG Clear tool, click Yes in the User Account control dialog.
3. Click No in the Windows safe mode dialog.
4. Select the installed version of AVG and also check the box 'Uninstall AVG Zen'. Then click Uninstall, and Restart computer.
5. To run AVG remover tool please follow this link: http://avgread.me/1DEtNP0 .
To reinstall AVG Internet Security, please follow the steps mentioned in this article ( http://avgread.me/1DXPL5z ).
To reinstall AVG PC TuneUp, please follow the steps mentioned in this article ( http://avgread.me/1ERJxSd ).
Keep us informed about the status.
Thank you.
Well that didn't ****** work!!! Spent hours trying to fix it. First of all it said that I could not use the Clear Tool and I had to go to Install AVG on your PC, Mac | AVG installation files to remove AVG Internet Security 2016? This gave me another AVG removal tool. Followed the instructions for that and then it told me to run AVG Clear Tool. Ran that and it took off Internet Security 2017 and made AVG TuneUp inoperable. Reinstalled AVG Internet Security 2017 and AVG TuneUp - restarted pc and - BINGO - back to ****** square one!!! AVG (this gives me a platform to start AVG Internet Security and AVG TuneUP and adverts asking if I want more protection), AVG Internet Security and AVG Protection (that, when started, shows, "There are no active components"? And my shortcut for AVG TuneUp is not showing in my apps?
Hello Ian,
I apologize that the issue persist and I would like to appreciate your efforts and patience to follow our instructions. The force upgrade from 2016 version to 2017 has unfortunately failed to remove the older version from your computer. I have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue.