A payment of£44.99 was taken from my account 28/9/2018 I require a refund please

Hello William,
We are here to help you. I have sent you an email, please reply to my email with the information requested and we will do our best to assist you.
Regards,
Alok.

On the 28/9/2018 a sum of £44.99pence was taken from my bank account, I was only looking for a security for my computer but yours was to expensive. I have since found another  firm to fill my requirement. I received your email this morning asking me send you a photocopy of my bank statement
I am unable to do this as my printer has broken down at present. You have my bank card details as I you took payment via my bank card. I don't have an address for your company so I am unable to it this way.
yours Sincerley W.J.Philliops

Hello William,
We are here to help you. I have sent you an email, please reply to my email with the information requested and we will do our best to assist you.
Regards,
Alok.