A V G running errors

Hello David,
We apologize for the inconvenience caused. Instead of deleting the program, did you use 'AVG Remover Tool' to uninstall your AVG? Do you currently have any paid subscription or do you wish to reinstall AVG Free? Thank you.

I've had problems because of not being able to update my A V G antivirus programme and I was being told I'm not protected.  An error message was appearing when I tried to update saying 'Error status 0xc000012f'.  I was advised via this forum to remove the A V G programme and then reinstall.  However, I am getting the same error message when trying to delete the programme and it won't delete as a result.  How do I get round this please, so I can delete the programme and start again?

Hello David,

Thank you for informing that you are using the paid version.
We request you to run this remover tool once http://aa-download.avg.com/filedir/util/AVG_Remover.exe and check whether the issue persists.
NOTE: Once you have logged into your PC after the restart, please go to C: drive and delete the "AVG REMOVER" folder manually.

To download your paid AVG program, please visit our AVG downloads website: Download Free Antivirus Software for PC | AVG Virus Protection
Please feel free to contact us if you need any assistance.

Hello David,
We apologize for the inconvenience caused. Instead of deleting the program, did you use 'AVG Remover Tool' to uninstall your AVG? Do you currently have any paid subscription or do you wish to reinstall AVG Free? Thank you.