Ranjani (Customer Support) replied to your question at 9:58 PM on 4/23/2019. Original question: I have been a client of avg since 2013. in 2018 I did not realize that I had been charged on my card n. 2 subscription licenses to avg tuneup. The licenses have been charged back to me this year. It seems like I have to keep them until next year even though I actually only have one computer and I only use one. everything happened with the advent of digitalriver.com … I had difficulty entering my account to cancel the license from next year. , So for two consecutive years I paid the Tuneup subscription € 69.98.
Sono cliente di avg dal 2013. nel 2018 non mi sono accorta che mi erano state addebitate sulla mia card n. 2 licenze di abbonamento a avg tuneup. Le licenze mi sono state riaddebitate quest'anno. Sembra che debba tenerle fino al prossimo anno anche se in realta ho un solo computer e ne utilizzo soltanto una. tutto è successo con l'avvento di digitalriver.com… Ho avuto difficoltà ad entrare nel mio account per disdire la licenza dal prossimo anno. ,Quindi per due anni consecutivi ho pagato l'abbonamento Tuneup euro 69,98.
Luciana, we did receive your confirmation for merging the identical subscriptions. Appreciate your choice and your request will be processed at the earliest. You will be informed via email once the merging is completed.
Hello Luciana,
We provide support in English.
We realized that you have been charged twice for AVG PC TuneUp. Are you looking for refund for one product to avoid double charge?
Hello Luciana,
Currently, the support here is provided in English.
Could you explain the concern in English to get further assistance?
Ranjani (Customer Support) replied to your question at 9:58 PM on 4/23/2019. Original question: I have been a client of avg since 2013. in 2018 I did not realize that I had been charged on my card n. 2 subscription licenses to avg tuneup. The licenses have been charged back to me this year. It seems like I have to keep them until next year even though I actually only have one computer and I only use one. everything happened with the advent of digitalriver.com … I had difficulty entering my account to cancel the license from next year. , So for two consecutive years I paid the Tuneup subscription € 69.98.
Domanda originale: Sono stato un cliente di AVG dal 2013. Nel 2018 non ho realizzato di essere stato addebitato sulla mia carta n. 2 licenze di abbonamento per avg tuneup. Le licenze mi sono state addebitate quest'anno. Sembra che devo tenerli fino al prossimo anno anche se in realtà ho solo un computer e ne uso solo uno. è successo tutto con l'avvento di digitalriver.com. Ho avuto difficoltà ad accedere al mio account per cancellare la licenza dal prossimo anno. Quindi, per due anni consecutivi ho pagato l'abbonamento a Tuneup € 69,98.
Hello Luciana,
Currently, the support here is provided in English.
Could you explain the concern in English to get further assistance?