Abbonamento tuneup

AVG Subscription
4

Hello Luciana,

Currently, the support here is provided in English.
We have replied to your other post https://support.avg.com/answers?id=9060N000000Hj8J and requested to explain the concern in English.
Thank you.

5

BALASUBRAMANIAN(Customer Support) replied to your question at 9:58 PM on 4/23/2019. Original question: I have been a client of avg since 2013. in 2018 I did not realize that I had been charged on my card n. 2 subscription licenses to avg tuneup. The licenses have been charged back to me this year. It seems like I have to keep them until next year even though I actually only have one computer and I only use one. everything happened with the advent of digitalriver.com … I had difficulty entering my account to cancel the license from next year. , So for two consecutive years I paid the Tuneup subscription € 69.98.

1

Sono cliente di avg dal 2013. nel 2018 non mi sono accorta che mi erano state addebitate sulla mia carta n. 2 licenze di abbonamento a tuneup. Le licenze mi sono state riaddebitate quest'anno. Sembra che tenerle fino al prossimo anno anche se in realtà ho un solo computer e ne utilizzo solo una. tutto è successo con l'avvento di digitalriver.com … Ho avuto difficoltà ad entrare nel mio account per disdire la licenza dal prossimo anno. , Quindi per due anni consecutivi ho pagato l'Abbonamento Tuneup di euro 69,98. 

2

BALASUBRAMANIAN(Customer Support) replied to your question at 9:58 PM on 4/23/2019. Original question: I have been a client of avg since 2013. in 2018 I did not realize that I had been charged on my card n. 2 subscription licenses to avg tuneup. The licenses have been charged back to me this year. It seems like I have to keep them until next year even though I actually only have one computer and I only use one. everything happened with the advent of digitalriver.com … I had difficulty entering my account to cancel the license from next year. , So for two consecutive years I paid the Tuneup subscription € 69.98.

3

Hello Luciana,

Currently, the support here is provided in English.
We have replied to your other post https://support.avg.com/answers?id=9060N000000Hj8J and requested to explain the concern in English.
Thank you.