I filed out the false - positive form as requested 3 days ago, we are still seeing that pop-up every time we working in Magento on OUR website. Still no word. How do we fix this?
Hello Douglas,
Thank you for contacting AVG Community Support.
We are sorry to know that you're facing this issue. We'll check and help you.
Kindly share the screenshot of the aborted pop up by expanding the "See details" present in it, so that we can check and proceed further.
Refer this article to take one - (http:// https://support.avg.com/SupportArticleView?urlname=avg-create-screenshot)
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
May I confirm whether this issue happens on other browsers as well?
Awaiting your response.
Anyone ever heard of this? I get this notice when I log into my Magento Backend via Chrome. AVG flags this immediately. I am still able to work, but it says it sucessfully disconnected.
Any help would be appreciated
Hello Douglas,
Thank you for contacting AVG Community Support.
We are sorry to know that you're facing this issue. We'll check and help you.
Kindly share the screenshot of the aborted pop up by expanding the "See details" present in it, so that we can check and proceed further.
Refer this article to take one - (http:// https://support.avg.com/SupportArticleView?urlname=avg-create-screenshot)
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
May I confirm whether this issue happens on other browsers as well?
Awaiting your response.
I don't understand the question - are you referring to the website we are on in which the pop up is happening? The yes, it is our website, measurementsolutionsinc.com We get the pop up in booth the live front end and the Magento 2 backend.
I am currently working on a Windows 10 Home laptop and I am not seeing the error, it is also running a paid sunscription of AVG. Windows 11 issue maybe? Is this specific to AVG something you don't like
Thank you for your efforts, Douglas.
We are sorry to know that you're still facing the issue, we'll check and help you.
May I know whether the site URL present in that pop up is legitimate?
Awaiting your response.
Thank you for the screenshot.
Let me provide a link to reset your browser please try the steps in the below link and check once :
| AVG (https://support.avg.com/SupportArticleView?l=en&urlName=avg-reset-browser&q=Restting+browser)
If you still have the issue after resetting please let us know so that we can check and help you further.
Thank you.
FYI- I just resubmitted your request
Please stay ontop of this
I filed out the false - positive form as requested 3 days ago, we are still seeing that pop-up every time we working in Magento on OUR website. Still no word. How do we fix this?
Thank you for writing us back.
We have received the false positive request from your side.
Our developers will check and get back to you as soon as possible.
Please check your email for further help.
Thank you.
I only use Chrome so I wouldn't know
I have reset my brouser twice - per the link and I am still getting the same error. I have scanned the computer everytime the message pops up and AVG finds nothing
Hello Douglas,
Thank you for replying.
We are sorry to hear that you facing this trouble. We will help you out.
Please submit the false positive form using the below article.
https://www.avg.com/en-us/false-positive-file-form#pc
The concern team will whitelist the website and get back to you via email shortly.
If you have any further queries, please feel free to contact us anytime.
Thank you.
We're sorry to know that, Douglas.
Upon checking our records, we see that your False positive request hasn't arrived at our end.
Would you be so kind to visit the site & submit a request again?