Access to Tune-Up

I renewed my subscription ealier this month; all OK afterwards but now when I click onto the AVG icon which I have on my laptop I'm told my product key has expired. I was sent some sort of code on renewal - (Deleted) - but that doesn't work. What's a product key?

Hello John,

We're sorry for the inconvenience caused. We'll help you sort this.
Let us know if you're able to access your AVG TuneUp.
Do you receive any error message? What exactly happens when you try to access your AVG TuneUp?
Please elaborate your issue/concern in detail, so that we can have better understanding.
Thank you for understanding. Keep us updated.

I've just renewed my subscription to Tune-Up - why is my access to Tune-Up blocked?

I renewed my subscription ealier this month; all OK afterwards but now when I click onto the AVG icon which I have on my laptop I'm told my product key has expired. I was sent some sort of code on renewal - (Deleted) - but that doesn't work. What's a product key?

Hello John,

We're sorry for the inconvenience caused. We'll help you sort this.
Let us know if you're able to access your AVG TuneUp.
Do you receive any error message? What exactly happens when you try to access your AVG TuneUp?
Please elaborate your issue/concern in detail, so that we can have better understanding.
Thank you for understanding. Keep us updated.

Thank you for the clarification, John.

We've synchronized your activation code from our end. In this case, we request you to re-activate your AVG TuneUp once and check if the issue still persists.
We've sent you an email with further instructions. Please check your inbox/spam folders for the email and use it to revert to us.