Hello Guy,
Please accept our sincere apologies. This isn't the experience we wanted you to have had.
Upon checking, we can see that you've already contacted our technical support team & they've tried to help you resolve the issue. Regrettably, the connection was lost due to technical difficulties.
Our technical support team have already sent you an email with detailed instructions to contact our additional support.
Please check your inbox/spam folders for the email and use it to contact them.
Thank you for understanding in advance!
I am very disappointed with the latest AVG antivirus update. It seems like accessibility is completely broken with the JAWS for Windows screen reader. Up until last week, I was able, using JAWS 2020, to tab through the avg interface, and make settings changes as needed, as well as view what was protected. Now, using JAWS 2020, or 2021, if I tab through, it is completely silent. What happened? Is there a way to revert back to a version that was more accessible? I thought AVG/Avast was getting it right as far as screen reader accessibility, but clearly, they broke it again. I would love to hear if there is a work around, as I need to make a firewal change, and do not feel that getting sighted assistance is acceptable, when I used to be able to navigate this interface independently.
Hello Guy,
Please accept our sincere apologies. This isn't the experience we wanted you to have had.
Upon checking, we can see that you've already contacted our technical support team & they've tried to help you resolve the issue. Regrettably, the connection was lost due to technical difficulties.
Our technical support team have already sent you an email with detailed instructions to contact our additional support.
Please check your inbox/spam folders for the email and use it to contact them.
Thank you for understanding in advance!