Accidentally blocked microsoft word file when working on Word

AVG Protection
2

Hallo Alok,
Thanks for your help.   I got as far as allow/block apps, the usual my docs window turned up.   I clicked on microsoft office and got a pop-up telling me access was denied so I couldn't go any further.   Word was working perfectly  until I blocked the app.   I tried several times with the same result.   Also by screenshot, do you mean the pop-up on word when I try to copy a file that says read only?   I'm not sure what you want a screenshot of since I keep getting blocked on everything.   Thanks again.
Barbara

6

Hello Barbara,
I'm sorry to hear about this. Please follow the instruction to allow Microsoft office application from AVG Ransomware protection (please open AVG Internet Security > menu > ransomware protection > allow/block application > apps > please allow Microsoft Office). After that, I request you to change AVG Firewall network profile to private (open AVG Internet Security > menu > settings > components > firewall > customize > network profile > change all the network public to private), please go to Firewall customize settings again > scroll down > click on system rules > enable all the system rules if it's not configured, please click OK. If the issue still persist, please share a screenshot of the pop ups to assist you better. You can check the following link to see the instructions about taking the screenshot (http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot).
Best regards,
Alok.

1

I was copying file on word to create duplicate when AVG opened a window saying something was trying to make changes to my computer.   The word BLOCK was emphasised in red so to be on the safe side I clicked BLOCK.   Now I can't do anything, everything is 'read' only.   I think it was something like 'wordpress docC' but I didn't look at it closely.   Can anyone tell me how to unblock please?

3

Barbara, If applicable… For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru

5

Hello Barbara,

I am sorry to hear that the issue persists. I have emailed you a link to get connected to the AVG remote support. Please follow the steps from this link and the remote team will fix this issue for you.

4

Hello Barbara,
I'm sorry to hear about this. Please follow the instruction to allow Microsoft office application from AVG Ransomware protection (please open AVG Internet Security > menu > ransomware protection > allow/block application > apps > please allow Microsoft Office). After that, I request you to change AVG Firewall network profile to private (open AVG Internet Security > menu > settings > components > firewall > customize > network profile > change all the network public to private), please go to Firewall customize settings again > scroll down > click on system rules > enable all the system rules if it's not configured, please click OK. If the issue still persist, please share a screenshot of the pop ups to assist you better. You can check the following link to see the instructions about taking the screenshot (http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot).
Best regards,
Alok.