Hello Antonietta,
Thank you for contacting AVG Community Support.
We see that you have already contacted our sales team regarding this same issue, they have informed about the pending order and we request you to wait for 5 to 7 business for our system to receive the payment.
Please feel free to write back to us if you need further assistance.
Thank you and keep us updated.
I chose bank transfer as payment option for my subscription. I wrongly didn't put the payment number of reference in the description of the transfer. How can i know whether they have some problems in associating the payment with my account?
Hello Antonietta,
Thank you for contacting AVG Community Support.
We see that you have already contacted our sales team regarding this same issue, they have informed about the pending order and we request you to wait for 5 to 7 business for our system to receive the payment.
Please feel free to write back to us if you need further assistance.
Thank you and keep us updated.