Account problems

I have an existing account but whenever AVG suggests a scan or a privacy issue when I select fix problem AVG then proceeds to make me buy a product before it will fix the problem.
Why? And why in the name of technology should I subscribe to your product  when It won't recognize my account .
And, now it is telling me my trial period is about to expire.
Please fix my account (ORDER NO REMOVED)

Hello Christopher,

We're here to help.
It isn't recommended to share account/order, personal info over this public post.
We're sorry to inform you, AVG products will not support ARM-based processors with Windows operating system. You can install AVG on any laptop or PC which has no ARM-based processor.
Thank you for understanding in advance.