Account was charged and now saying it's canceled?

AVG Subscription
3

Megan,
I understand this must be upsetting. Let me explain it to you.
I see that there are two orders. The first order was canceled and the second order was processed successfully and hence you received that email.

Please feel free to contact us for any further assistance with AVG.

1

I paid 69.99 for avg internet security unlimited. My bank account shows it's been paid. I want to know why I just received an email saying you canceled my order because no funds were received??? I've been using AVG since 2013. I'm really upset and want this fixed.

2

Hello Geoff,

We request you not to post multiple times for the same issue, you won't obtain an answer to your query faster.
Please refer your other posting via https://support.avg.com/answers?id=9060N000000TmyW .
Thank you.