ACronis True Image sending email notifications

Hello Robert,

Let us try changing the network profile of AVG Firewall and check the status.
Open AVG Internet Security program interface.
Click on "Menu–>Settings–>Components–>Customize" of Enhanced Firewall.
Click on "network profiles" and see whether the connection is set as "public".
If yes, click and change it to "private" and click Ok.
Check the status with Acronis True image application.
Thank you.

It was set as Private. The Email still fails.I also see nothing in the Enhanced Firewall Log about it being blocked. I am not sure AVG is blocking it, just trying to verify that.

I use Acronis True Image for my backup software. It sends out a notification email if setup to inform me of the backup results. That has stopped working and I am wondering what I might be missing in the firewall configuration to allow it to get through.

It was set as Private. The Email still fails.I also see nothing in the Enhanced Firewall Log about it being blocked. I am not sure AVG is blocking it, just trying to verify that.

No change, so I asume AVG is not the problem.

Hello Robert,

Let us try changing the network profile of AVG Firewall and check the status.
Open AVG Internet Security program interface.
Click on "Menu–>Settings–>Components–>Customize" of Enhanced Firewall.
Click on "network profiles" and see whether the connection is set as "public".
If yes, click and change it to "private" and click Ok.
Check the status with Acronis True image application.
Thank you.

Hi Rob,

Thank you for keeping us informed here. 

As the issue is not caused by AVG, we request you to contact Acronis support to get further assistance. They have the specific tools and resources to rectify the error within this application.