ACT application being blocked by AVG Internet Security

AVG Protection
1

Hi all,

Firstly, let me express how shocked and disappointed I am that when trying to use the AVG support section - live chat, I am met with an "Sorry chat is not available" message and nothing more. No opening times, no explanation, no contact email address, no support ticket system, nothing. Appalling.

I am looking for support, as AVG Internet Security is blocking an application on my PC. That application being ACT (Advanced Combat Tracker) which is a DPS parser for MMO's. Now I am 100% positive that AVG is the problem, as when I disable the AVG Firewall or disable AVG Internet Security Entirely, It works just fine! Obviously I don't want to be having to keep it turned off though.

I have gone through the settings, and wherever possible I have added ACT as an "Allowed App" and given it access to "All connections" under "Application Rules". I have also tried doing the same with the game in question I am trying to parse from, but nothing works. As I said, it works fine when AVG is disabled, so I know where the problem lies, just not how to get AVG to stop interfering with it.

Any advice or support would be much appreciated!

Thanks

Dale

4

Hello Dale,

We apologize for the inconvenience caused to you.
We will check and help you with this issue.
May I know the version of AVG Internet Security being installed on your PC?
Did you try to repair your AVG Internet Security program and check?

You can repair your AVG Internet Security with the following steps:
1. Press your window key and R key together and then type "appwiz.cpl" and hit "Enter"
2. Here you can see the list of installed applications in your PC.
3. Uninstall the conflicting antivirus (If found).
4. Uninstall the AVG Internet Security and click "Uninstall".
5. Now select repair and continue. 
6. Restart your PC.
Please try the above steps and let us know the status of the issue.
If the issue persists, then feel free to write back to this post.
Thank you.

6

Hello Sreenu,

The AVG application isn't in need of any repair, as it is working fine, it just seems to be a bit over-zealous when it comes to blocking this particular application.

However, I have followed your advice on the off chance that something was going on behind the scenes, and after a reboot can cofirm that the problem still persists.

Any further advice?

Dale

2

Hello Sreenu,

The AVG application isn't in need of any repair, as it is working fine, it just seems to be a bit over-zealous when it comes to blocking this particular application.

However, I have followed your advice on the off chance that something was going on behind the scenes, and after a reboot can cofirm that the problem still persists.

Any further advice?

Dale

5

Thank you for replying back to us, Dale.
In order to analyze the application, we request you to submit the file for analysis through this https://www.avg.com/false-positive-file-form website. 
If it is confirmed as safe, it will be whitelisted and the virus definitions database will be released through update.
You will also get the status updated via email. 
Thank you.

3

Thank you for writing back to us, Dale.
We are really sorry for the inconvenience caused to you.
We have sent you an email asking you to connect with our AVG remote technician and please reply to that email for further assistance.
Thank you.