Hi Judith, sorry to know that. I can see that you have purchased AVG PC TuneUp program. Please check if you are using the correct license key to activate AVG PC TuneUp Program. Refer this article to install AVG PC TuneUp in your computer. ( http://bit.ly/1ERJxSd ). Please do not hesitate to contact us for further assistance. Thanks.
Bought AVG protection yesterday on-line - have received my license code in an e-mail - but it says license format not recognised 
I cut and paste the number received in my e-mail - but it will not work !!
Hi Judith, sorry to know that. I can see that you have purchased AVG PC TuneUp program. Please check if you are using the correct license key to activate AVG PC TuneUp Program. Refer this article to install AVG PC TuneUp in your computer. ( http://bit.ly/1ERJxSd ). Please do not hesitate to contact us for further assistance. Thanks.