Activate secure VPN

AVG VPN
3

Hello Ellis,
You've reached the AVG community support forum.
I am sorry to hear that you are facing error code issue in VPN. Please do change the location of the VPN by following the below instructions.

  • Click Change location on the main application screen.
  • Do select a different country and city to connect with.
  • Make sure that you are not connected with same location.
If the issue persists follow these instructions. Please try switching the VPN protocol to Mimic or OpenVPN – you can find that option in the App Settings:
  • Windows: ☰ Menu ▸ Settings
  • Mac: ☰ Menu ▸ Preferences
If you are having trouble following these instructions, please refer to the article provided below. If the issue persists and if you encounter any error, please send us the screenshot so that we could assist you further. To do so, you can follow the instructions in our article Creating a screenshot.
 
Looking forward to hearing from you.
1

I downloaded secure VPN with my updated subscription. When I ‘turn on’ VPN, it goes green for 3 seconds, then says to report to AVG support ‘ERROR CODE MRP4CU. I tried again and it said to report ERROR CODE KC2M13. Can you correct this problem?

2

Hello Ellis,
You've reached the AVG community support forum.
I am sorry to hear that you are facing error code issue in VPN. Please do change the location of the VPN by following the below instructions.

  • Click Change location on the main application screen.
  • Do select a different country and city to connect with.
  • Make sure that you are not connected with same location.
If the issue persists follow these instructions. Please try switching the VPN protocol to Mimic or OpenVPN – you can find that option in the App Settings:
  • Windows: ☰ Menu ▸ Settings
  • Mac: ☰ Menu ▸ Preferences
If you are having trouble following these instructions, please refer to the article provided below. If the issue persists and if you encounter any error, please send us the screenshot so that we could assist you further. To do so, you can follow the instructions in our article Creating a screenshot.
 
Looking forward to hearing from you.