Activating Breachguard

Hello Rejean, 

Thank you for reaching AVG support channel. We apologize for the inconvenience caused. We understand that you are unable to activate AVG Breachguard. We are glad to help you. 

Please provide the following information to help you better :

1. Confirm the version of operating system installed in your device.
2. Confirm the version of AVG BreachGuard which you are trying to activate.
3. Share us the screenshot of the page in which you are unable to activate AVG subscription. 

You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Thanks in advance.

I currently have AVG Breachguard which expires in a few days. I purchased a new 2024 AVG Breachguard 2yrs 3 devices, I uninstalled the current version, I installed the new version, but I was not prompted anywhwere to enter my activation code. When I log on my AVG account it shows the current version, not the new version. How do I make sure I am using the new version?

My HP laptop currently runs Windows 11 pro.
I purchased 2024 AVG Breachguard 3 devices 2 years w/activation code
Below is a partial screenshot of my AVG account with current Breachguard software.

I uninstalled current Breachguard, I rebooted my pc, then installed the new downloaded version. But when I log on my AVG account I don’t see the new expiration date.
My Ultimate and driver updater are showing correct exp. Dates.

Thank you for taking the time to write back to us, Rejean.
We are really sorry to know this. We'll certainly check and help you out.
As it isn't advised to discuss order/account related info here, we've sent you an email to your registered email address. Please check your inbox/spam folders to find the email and use it to get back to us.
Thank you and keep us updated.