Hello Roberta,
We apologize for the inconvenience caused.
Upon reviewing, we see that you have AVG Protection as active AVG products,is that right? if so, we would request you to run AVG remover tool to completely remove AVG free and then re install AVG Protection.
Please click this link http://download.avg.com/filedir/util/AVG_Remover.exe to download and "Run" the AVG Remover tool.
1. Please select the AVG products which are shown in the remover tool window and then start removal process.
2. After the remover tool process is successfully finished, restart your computer.
3. After the restart, manually delete the AVG Remover folder in the C drive of My computer.
To reinstall please follow the article http://avgclick.me/1JpamCM .
Please feel free to get back to us for further assistance.
Thank you.
My free everything ran out and I purchased the Pro package. Instructions say to just fire it up and log in with MyAVG web account information. Problem: I cannot find where I can do that. How do I log into AVG to activate my purchase. Thanks for your assistance.
Hello Roberta,
We apologize for the inconvenience caused.
Upon reviewing, we see that you have AVG Protection as active AVG products,is that right? if so, we would request you to run AVG remover tool to completely remove AVG free and then re install AVG Protection.
Please click this link http://download.avg.com/filedir/util/AVG_Remover.exe to download and "Run" the AVG Remover tool.
1. Please select the AVG products which are shown in the remover tool window and then start removal process.
2. After the remover tool process is successfully finished, restart your computer.
3. After the restart, manually delete the AVG Remover folder in the C drive of My computer.
To reinstall please follow the article http://avgclick.me/1JpamCM .
Please feel free to get back to us for further assistance.
Thank you.
How and when did I pay the sum of $77.99 to renew my license no.[License number removed] for an additional period of 2 years.? My order number was [Order number removed]
Hello Robert,
We request you not to share any personal information(Email address, License/order #) in public forum due to security reasons. To get more information regarding your AVG product, I suggest you to contact AVG Sales department by clicking on https://support.avg.com/support_sales?l=en_US [Scroll down and click on 'Chat with us online']. The phone support numbers are United States:+1 844 259 8811, Great Britain: +44 (0) 800 652 4940, Australia:+61 1800 429 319 .Calls from outside the US, UK or AU may be subject to international charges from your telephone provider. Thank you.