Activation and cancellation

AVG Subscription
3

Hi Jan,

We understand your concern.
This order was placed due to the auto renewal which you agreed to during the initial purchase of the subscription.
Could you share us the screenshot of the error message you get while trying to activate?
Refer this article for the steps to capture the screenshot : https://bit.ly/2Y6RCDP
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.

1

I again was billed for another year.
I can't activate nor cancel the subscription 
Its very difficult because it's switching automatically to English for the cancellation part :-( 

2

Hi Jan,

We understand your concern.
This order was placed due to the auto renewal which you agreed to during the initial purchase of the subscription.
Could you share us the screenshot of the error message you get while trying to activate?
Refer this article for the steps to capture the screenshot : https://bit.ly/2Y6RCDP
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.