Activation code not accepted

General discussion
5

Hi Alexander.
We're here to help.
What would be the exact error message that you receive when trying to activate the product?

7

Worked! Thank you so much!

6

Hi Avinash,
If I click "Get Activation Code" the reply is "The Online Content is Unavailable. Please, check your internet connection and try again." If I paste the activation code, copied to clipboard from the "subscriptions" area on the AVG site, into the "activate now" box, the reply is "There was a problem while trying to activate. Please check your serial number and make sure you are connected to the internet."
Thanks,
Alex

1

My activation code for AVG Driver Updater (30-day trial) is not accepted. I've uninstalled and reinstalled (both from the confirmation email and from the AVG Account page), rebooting in between, several times. I have clicked the "copy to clipboard" tab on the AVG Account Subscription page and pasted directly into the activation box. When I click "get activation code," a graphic pops up claiming that a connection is not available, which is clearly not the case. What gives?!

4

Thank you for writing back to us, Alexander.

In this case, refer to this article to change the DNS settings of your computer and check if the issue persists.
Keep us updated.

2

Hi Alexander.
We're here to help.
What would be the exact error message that you receive when trying to activate the product?

3

We appreciate your efforts.

We are glad to know that the issue has been fixed.

Let us know, if you need further help.