Activation code

I downloaded the free Insternet security AVG 
Then I thuoght I would upgrade to hel cleam up my laptop.

I paid the 1yr subscription .
No email recieved with activation code.
I talked to customer services chat … and basically fobbed off . more or less saying it wasnt AVG I made the purchase .
It most certainly was purchased direct.

I do have an order number …

Hi Colin,

We are here to help.
We couldn't locate any active subscriptions or recent charges under your current account of AVG. Hence, we sent you an e-mail confirming the details and revert to us.
Thank you.