Activation key invalid

Hello Tanja,

We regret the inconvenience this has caused you.
To further look into this & help you, we require the screenshots of the adverts you keep receiving & the error message you receive at the time of activation.
We've sent an email to your registered email address. Please share us the screenshots as a reply to our email.
Thank you for understanding in advance!

I bought my license at the beginning of the year, but keep on being prompted to buy AVG Antivirus as if I haven't already done that. Whenever I try to activate it online I'm being told that the activation key is invalid.

Hello Tanja,

We regret the inconvenience this has caused you.
To further look into this & help you, we require the screenshots of the adverts you keep receiving & the error message you receive at the time of activation.
We've sent an email to your registered email address. Please share us the screenshots as a reply to our email.
Thank you for understanding in advance!