Active AVG Antivirus causes a "Your connection is not private" error

AVG Protection
1

While the AVG Antivirus is active I can't browse to any https internet page. I keep getting a "Your connection is not private" error and I am blocked.

Disabling the Antivirus solves the problem.

Does anybody knows how to resolve the issue without disabling the antivirus?

14

Hi Meir,

We're glad to look into this & help you.
Please let us know the browser in which you're experiencing this issue. If you haven't tried accessing websites in different browsers, please do try & let us know the outcome.
Meanwhile, we may need to identify the component that causes the issue. To do so, follow the steps in this article.
Note : Follow steps mentioned below disable individual AVG components.
Once we identify the component, we'll be able to troubleshoot further.

16

Unnecessary hasle …and no ne can't think why you started HTTPS blocking in frst place when old version have allthe setting. People who are Aquented with IT might try to reach you but non IT people this is annoying hassle.

6

Hello Murli.
Thank you for contacting AVG Community Support.
We will certainly check and help you.
To proceed further, please create a separate AVG community post by clicking the link below and post your questions in your own post, so we will check with your AVG account and help you accordingly.
https://support.avg.com/support_ask
Thank you for your understanding.

4

Dear Dinesh
Thank you for your prompt reply!

I forgot to mension that only the Google Chrome browser is affected. Firefox for example is immune from the impact of the AVG antivirus free.

I believe that the culprit is the "Web Shield". As long as it was enabled I always got the "Your connection is not private" error. It is enough to disable this component to avoid that error. While this component was enabled, disabling any or all other components still caused the error to manifest itself.

Here are some version numbers:

  • Chrome: 77.0.3865.120 64 bit
  • AVG: 19.8.3108 (Build 19.8.4798.541), UI v. 1.0.191
  • Win 10 ver. 1803, O.S. build 17134.1069
  • x64 O.S., x64-based processor
I hope this helps

Kind Regards
Meir Guttman
2

Thank you Dinesh,
I first re-enabled the "Web shield" and then carried out your instructions. This indeed did solve the problem, I could navigate to any https page.
I hope this helps
Best Regards
Meir

10

Sorry to hear that, Meir.
I'd request you to uninstall AVG and reinstall it once to verify the issue.
If the issue persists, we have to collect necessary logs from your PC and escalate to our senior technical team.

3

Unnecessary hasle …and no ne can't think why you started HTTPS blocking in frst place when old version have allthe setting. People who are Aquented with IT might try to reach you but non IT people this is annoying hassle.

11

Hi Meir,

We're glad to look into this & help you.
Please let us know the browser in which you're experiencing this issue. If you haven't tried accessing websites in different browsers, please do try & let us know the outcome.
Meanwhile, we may need to identify the component that causes the issue. To do so, follow the steps in this article.
Note : Follow steps mentioned below disable individual AVG components.
Once we identify the component, we'll be able to troubleshoot further.

5

Meir, I appreciate your efforts and glad that the issue has been resolved.

Please feel free to get in touch with us for further assistance.

7

Meir, HTTPS scanning is a feature of Web Shield in AVG Antivirus and is automatically enabled when you install the latest version of AVG Internet Security or AVG AntiVirus Free. HTTPS scanning decrypts and scans encrypted traffic to detect potential malware contained on sites using HTTPS connections.

It is not recommended to disable this feature. Since you are experiencing this issue on Chrome alone, I'd request to check if the browser is up to date and consider reinstalling it once.

9

Dear Avinash,
I did re-install Chrome, and to the then latest version, to no avail!
Meir

15

Meir, HTTPS scanning is a feature of Web Shield in AVG Antivirus and is automatically enabled when you install the latest version of AVG Internet Security or AVG AntiVirus Free. HTTPS scanning decrypts and scans encrypted traffic to detect potential malware contained on sites using HTTPS connections.

It is not recommended to disable this feature. Since you are experiencing this issue on Chrome alone, I'd request to check if the browser is up to date and consider reinstalling it once.

12

Edit:
Upgraded Chrome to ver. 78.0.3904.70 x64! Same "Your connection is not private" error and blocked browsing!
Meir

13

Well my dear Avinash,
This time uninstalling and reinstalling AVG Antivirus free did the trick!
When browsing to https sites and pages, no error is manifesting itself! You can close the ticket…
Thank you!
Best Regards
Meir

8

Thank you for providing us the info, Meir. We appreciate your efforts in identifying the component. 
As this isn't the usual behavior, let us try repairing AVG once & check. If issue persists, please try the below step :
Open AVG - Menu - Settings - Basic protection - Web shield - Uncheck 'Enable https scanning' & let us know the outcome.