Add existing license to AVG 2015

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9

Hi Chevan,
What is current status do you need my assistance?
Thanks

8

Thanks Alan.

I have an existing license I've purchased from AVG.  I had removed AVG from my computer and am now trying to reinstall it and activate the existing license on the new install on the same computer.

Chevan

1

I have an existing valid license for AVG 2015 and I am trying to install it with my new installation of AVG.  I don't see where to add an existing license.  I don't have a menu option on my trial software that says "activate".  I looked at both of these articles:

https://support.avg.com/SupportArticleView?urlname=How-to-activate-AVG-with-a-new-license-number&l=en_US

| AVG

I have the 2015 pro version installed on a trial basis on my Windows 8 pc.

Thanks.

6

I decided to walk through the download path again:

http://support.avg.com/SupportArticleView?urlname=How-to-download-and-install-AVG

then

http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-AntiVirus-Internet-Security-or-Premium-Security

Then I downloaded internet security.  This time it was a different file: avg_isc_stb_all_2015_5315

instead of this file which I had downloaded and installed before: avg_gsr_stb_all_329p1_101

I uninstalled the previous install and installed the new file.  This time I received a screen where I could enter the license information.  It appears that I am ok now.

5

Thanks Alan.

I have an existing license I've purchased from AVG.  I had removed AVG from my computer and am now trying to reinstall it and activate the existing license on the new install on the same computer.

Chevan

3

Chevan Nanayakkara quote 'I have an existing valid license for AVG 2015 and I am trying to install it with my new installation of AVG'…
Chevan, Are you referring to a license that you've already purchased from AVG? Are you trying to install AVG on another computer? Please clarify your situ in more detail.
AVG Guru

4

OK Chevan, No probs… Please to see that you appear to be now sorted. You did indeed initially download the wrong 'AVG Protection' file instead of 'AVG Internet Security'.
AVG Guru

7

Chevan, Did you completely uninstall when you removed AVG?. Did you download the correct 'paid for' version you've purchased?. Have a look @ this article (https://support.avg.com/SupportArticleView?urlname=How-to-reinstall-AVG).
AVG Guru

2

Hi Chevan,
What is current status do you need my assistance?
Thanks