"Adobe" False Positive (Adware Generic8.FLO)

AVG Protection
13

Hi Marc,

We apologize for the inconvenience caused, could you please confirm once if you have updated your AVG Internet Security to the latest version? If not, please update and check once.

Thank you!

12

Hello David,
We regret to hear about the inconvenience caused, could you please share us a screenshot of the AVG pop up, so that we can check and help you. Please click on the link to show how to create a screenshot : http://avgread.me/1aZxsAV
Also, please tell us the version of AVG you are using in your computer. Is it a free or paid version? Thank you.

1

Threat: Adware Generic8.FLO
Object name: c:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe

Version: 16.151.8013
Virus database: 4776/14431
LinkScanner: 3015

9

@ jean bean
Jean, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru

10

Hi Jean,

We would like to inform you that all our AVG Products have been upgraded to the latest version, please upgrade your AVG Anti Virus FREE and check the issue once.

Thank you!

11

Hello David,
We regret to hear about the inconvenience caused, could you please share us a screenshot of the AVG pop up, so that we can check and help you. Please click on the link to show how to create a screenshot : http://avgread.me/1aZxsAV
Also, please tell us the version of AVG you are using in your computer. Is it a free or paid version? Thank you.

2

@ Roger Perry
Roger, As per user David Feltch are you also using AVG 'Business products'?. If so, Please follow the last posting posted to David by Gunaseelan Gurusamy (AVG Technologies). One other point… Malwarebytes, Assume that you're not using the full version with residential protection. 
AVG Guru

3

Hello Jean,
We regret to hear about the inconvenience caused, could you please share us a screenshot of the AVG Pop Up about the Adobe application, so that we can check and help you. Please click on the link to show how to create a screenshot : http://avgread.me/1aZxsAV
Also, please tell us the version of AVG you are using in your computer. Thank you.

4

Hello Jean,
Thank you for providing us the screenshot. We see that you have installed a old version of AVG free program. We have updated our AVG free Antivirus with new interface with new virus definitions. We would request you to uninstall AVG using AVG Removal tool and then you can reinstall AVG program on your computer.

Please click on the below link to run AVG remover tool :
http://files-download.avg.com/util/tools/AVG_Remover.exe to completely uninstall your AVG program from your PC.

NOTE: Once the AVG Remover Tool has done with its process. Please go to the C drive and look for a folder named as "AVG Remover" and I request you to delete it manually.

Once you are done with the remover tool please try installing the AVG program by clicking the following link:
http://files-download.avg.com/inst/mp/Antivirus_Free_1817.exe

Thank you.

5

@ jean bean
Jean, All screenshots are visible on the Community.
AVG Guru

6

Hello David,
We really understand your concern, we can see that you have AVG Internet Security Business edition program. This forum is for AVG home product customers. We suggest you to contact our Business technical support team using the link : https://support.avg.com/business_contact_form?l=en_US
They would check and fix the issue for you. Thanks for your understanding.

7

I've got to take a break—sorry.
New interface?

I'll do it later, I promise.

8

avg.version