Hello Griselda,
This isn't the experience we want you to have.
We're really sorry to know that you feel this way.
We would like to inform you that you will be charged before 15 days from the expiry date when automatic renewal feature is enabled.
Thank you.
I have a subscription, and it expires on January 16, but the payment was made to me on January 1 and I did not have the full money because my work pays me until the 10th, therefore the bank charged me a $ 35 surcharge.
They made me the bill 15 days before, I am really angry, why did they do that?
Hello Griselda,
This isn't the experience we want you to have.
We're really sorry to know that you feel this way.
We would like to inform you that you will be charged before 15 days from the expiry date when automatic renewal feature is enabled.
Thank you.