Adverts/warnings for subscriptions I don't have. McAfee and Norton. Flashing continuously onto my s

Viruses & Threats
3

Hello Therese, 

Thank you for reaching AVG support channel. We are sorry for the inconvenience caused. We understand that you are keep getting virus alert in your device. We will check and glad to help you. 

Please provide the following information to help you better :

1. Confirm the version of operating system installed in your device.
2. Share us the screenshot of the pop-up which you want to stop receiving.
3. Have you tried to scan the device using AVG Anti-virus?

You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions. Thanks in advance.

1

Continuously flashing adverts for McAfee and Norton , which I don't use.    Suggesting infections for viruses - subscription expired - critical virus alert. Trojen.Gen.2

2

Hello Therese, 

Thank you for reaching AVG support channel. We are sorry for the inconvenience caused. We understand that you are keep getting virus alert in your device. We will check and glad to help you. 

Please provide the following information to help you better :

1. Confirm the version of operating system installed in your device.
2. Share us the screenshot of the pop-up which you want to stop receiving.
3. Have you tried to scan the device using AVG Anti-virus?

You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions. Thanks in advance.