Hello Morgan,
Thank you for reaching AVG Community Support.
We regret the inconvenience you had with adding the ports which does not appear outside the WIFI. Since you had already tried few steps from your end and still facing issues, we kindly request you to connect us via remote session. So that we can analyse what is causing an issue and help with resolving it for you.
The process is done via a secured connection - you will be able to see and control everything we do on your computer, and we'll ask for your consent for every step we take during this troubleshooting.
To use the service simply follow these steps:
Visit the AVG Remote Support Center - https://support.avg.com/service_redemption?EntryId=1820242914
Fill out the short form. Your case reference number is: 20654345
Select Connect to an expert. A remote support file will download to your computer.
Locate the downloaded file (usually your downloads folder), and open Support-LogMeInRescue
Use the chat window you opened to interact with an AVG support representative.
Thank you for understanding!
I have followed all of the instructions that I think I can find.
i have added port forwards to windows, avg and even the program itself (or i just duplicated what was there) and for the life of me, my program is not pinging itself outside of my WIFI. i even checked the router as much as I can with my non-IT knowledge.
I really have tried to put my efforts forward before coming here.
WTF am I missing?
I honestly cannot figure this out anymore.
I used to be able to port forward on my last modem but now, nothing seems to work, regardless of all the redundancies I put in a straight line order to solve this situation.
Aargh!
Hello Morgan,
Thank you for reaching AVG Community Support.
We regret the inconvenience you had with adding the ports which does not appear outside the WIFI. Since you had already tried few steps from your end and still facing issues, we kindly request you to connect us via remote session. So that we can analyse what is causing an issue and help with resolving it for you.
The process is done via a secured connection - you will be able to see and control everything we do on your computer, and we'll ask for your consent for every step we take during this troubleshooting.
To use the service simply follow these steps:
Visit the AVG Remote Support Center - https://support.avg.com/service_redemption?EntryId=1820242914
Fill out the short form. Your case reference number is: 20654345
Select Connect to an expert. A remote support file will download to your computer.
Locate the downloaded file (usually your downloads folder), and open Support-LogMeInRescue
Use the chat window you opened to interact with an AVG support representative.
Thank you for understanding!