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Hello Judith,
Could you please brief the exact issue you are facing? so that we are happy to assist you better. Also provide us the screenshot http://avgclick.me/getscreenshot of it for better understanding of the issue.
Feel free to contact us for any further assistance. Thank you.

Judith, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru

Hello Judith,
Could you please brief the exact issue you are facing? so that we are happy to assist you better. Also provide us the screenshot http://avgclick.me/getscreenshot of it for better understanding of the issue.
Feel free to contact us for any further assistance. Thank you.