Hello Stephanie,
We will check this for you.
Have you logged in to your "Google Play" account using the same email address you used on your old phone.
If yes, please install the free version of AVG from "Google Play Store" and activate the product by following the below steps.
Go to AVG > Upgrade > Menu (3 dots in top right corner) > Restore Purchase > data will be loaded from the Google account and AVG will be activated.
Last year I went ahead and purchased the Pro version through the app on my phone to get rid of the ads. Fine, until yesterday, when I switched to a new phone and suddenly you want me to pay ANOTHER $5 for Pro? I have tried many things but haven't been able to get Pro on my new phone. How can this be fixed?
Thank you for trying it, Stephanie.
We'd request you to contact our Android support team for further assistance. You can contact them from within the app as per the instructions in this article.
Please include screenshots of the issue if necessary.
Hello Stephanie,
We will check this for you.
Have you logged in to your "Google Play" account using the same email address you used on your old phone.
If yes, please install the free version of AVG from "Google Play Store" and activate the product by following the below steps.
Go to AVG > Upgrade > Menu (3 dots in top right corner) > Restore Purchase > data will be loaded from the Google account and AVG will be activated.
My question is about your alarm clock app, not your antivirus software. No such option exists in Alarm Clock Xtreme. How can my purchase be restored for the alarm clock app?
Stephanie, we request you to uninstall existing Alarm Clock Xtreme app.
For re-installation, you can refer this (article).
Please be sure that you have the exact email address used for purchase logged into Google Playstore.
Keep us informed about the status.