Sorry not an answer but I'm having the very same problem on my Samsung S7 !
Hello. I am using Alarm Clock Xtreme for a very long time now, normally without any problems whatsoever. However, since a month I am encoutering some problems I cannot solve myself, so I seek your help. A month ago, on a Sunday luckely, it was the first time my alarm didn't go off. When I checked why, I got the notification that 'the scheduled alarm didn't go off', with the help section below. After checking my phone, and the settings that where provided in the help section, and running a test alarm, it all seem to work… till the day after, where the alarm didn't go off again. Same story on Tuesday. So, I tried another app, thinking ACX was broken, but that app didn't go off either. So I tried the stock alarm on my OnePlus 6, but that one didn't go off either. So the only thing I could think of was resetting my phone, which I did. After the reset all was working well… for 2 weeks, where at this point, it randomly goes off and randomly doesn't (randomly = sometimes it does go off on the scheduled time, sometimes it doesn't). At this point I don't know what to do anymore. Things I've already done:
- reinstall apps
- checked for updates
- checked settings (seems right to me)
- hard reset phone
- checked for android issues
- Put app in exeptions for do not disturb
- Remove it from Android optimizing
Sorry not an answer but I'm having the very same problem on my Samsung S7 !
Hi Jelle, Lee and Madalina,
We will help you with the necessary information.
We have a dedicated team to handle queries related to Android devices. Follow the below steps to contact them:
- Please click on this link: Contact AVG Support - AVG Phone Number, and Chat Support (http://https://support.avg.com/support_contact_form?l=&retUrl=support_sales) .
- Select the option as "YES" and the operating system as "ANDROID"
- Fill in the details and click on the option "answer via email".
Once your request is submitted, you will be getting the prompt answer via email from our mobile team.
Your patience is highly appreciated.
+1 from a One Plus 3 user