Annoyingly, overnight I am unable to attach screenshots to an app which is normally fine. https://drive.google.com/file/d/1G0L8258udRmh2TuHaQPmvf87OlzIqvRG/view?usp=sharing
Why am I getting this new phishing error message?
Hi Gillian,
We're glad to look into this & help you.
Upon checking the provided screenshot, we see that AVG Web Shield has blocked an url from accessing internet through Chrome.
Please clarify whether you're experiencing this issue in Chrome alone or irrespecive of browsers.
Meanwhile, please ensure that the AVG program has the latest patches applied to it.
Open AVG program - click on refresh icon beside virus definitions, at bottom left corner - Restart MAC after successful update & check.
I cannot log in through another browser as the app is connected to my work account on Google. I tried your suggestion but it still doesn't work. Please give me another solution or I will need to cancel and ask for a refund as the service doesn't fit my business needs.
Many thanks
We're sorry to hear that you’re thinking of leaving our service.
We request you to submit the false-positive request using the below link.
AVG False-positive site
Once you submit a false-positive form, our AVG Threat detection team will analyze it and get back to you via email. If it is confirmed as safe, it will be whitelisted and the virus definitions database will be released through an update.
If you believe/confirm the threat pop-up has falsely detected by AVG, then you may exclude the site from scanning in AVG AntiVirus.
.
To exclude the file/website, please refer to this article.
Also, we've sent you an email that offered free additional support to investigate and resolve this issue.
Please check for the email and revert to us.
Thanks for your understanding in advance.
Hi Gillian,
We're glad to look into this & help you.
Upon checking the provided screenshot, we see that AVG Web Shield has blocked an url from accessing internet through Chrome.
Please clarify whether you're experiencing this issue in Chrome alone or irrespecive of browsers.
Meanwhile, please ensure that the AVG program has the latest patches applied to it.
Open AVG program - click on refresh icon beside virus definitions, at bottom left corner - Restart MAC after successful update & check.