David,
We regret for the inconvenience caused to you. Mostly this issue will occur only if AVG has older version or its traces. We need to reinstall your AVG program completely.
To uninstall AVG and its traces, refer this article : http://support.avg.com/SupportArticleView?urlname=How-to-uninstall-AVG which helps us to download and run your AVG remover tool.
Now click this link http://www.avg.com/us-en/download to download your AVG program, run the downloaded file to start the installation process and follow the instructions on your screen.
Complete the installation, restart your computer and check for the results. Please, feel free to let us know if you require any further assistance. Thank you.
I renewed my license on 10/15/16 and now I'm being asked to do it again and no matter how many times I entered the key I still keep getting the pop up now my protection has expired so I bought a new license which I shouldn't need. Whats going on?
David,
We regret for the inconvenience caused to you. Mostly this issue will occur only if AVG has older version or its traces. We need to reinstall your AVG program completely.
To uninstall AVG and its traces, refer this article : http://support.avg.com/SupportArticleView?urlname=How-to-uninstall-AVG which helps us to download and run your AVG remover tool.
Now click this link http://www.avg.com/us-en/download to download your AVG program, run the downloaded file to start the installation process and follow the instructions on your screen.
Complete the installation, restart your computer and check for the results. Please, feel free to let us know if you require any further assistance. Thank you.